It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we 'should have known to investigate this.' We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. Very weird.'Ĭons: 'We traveled with an infant who sat on our laps. 'Peanuts or pretzels?' This went round and round a few more times - like a poorly designed computer UI that refuses to accept anything except the correct input - before the old couple finally figured out the disconnect and picked their snacks before their drinks. Again, rather than just pour them the drink, he repeated himself.

'Peanuts or pretzels?' They misheard again and asked him whether he had a diet ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself.

He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. When he took care of the older couple behind us, however, things got really strange. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was very thirsty, and I asked him if I could keep the rest of the can of soda. Cons: 'The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely.

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